Returns & Exchanges
Easy returns within 30 days of purchase
Our Return Policy
30 Days
Return items within 30 days of delivery for a full refund
Free Returns
We provide a prepaid return label for your convenience
Quick Refunds
Refunds processed within 5-7 business days of receiving return
How to Return an Item
Log Into Your Account
Go to your Order History and select the order you want to return. Click "Request Return" and select the items you wish to return.
Print Your Return Label
You'll receive a prepaid return shipping label via email within 24 hours. Print it out and attach it to your package.
Pack Your Items
Place items in original packaging if possible. Ensure all tags are attached and items are unworn and unwashed. Include your packing slip.
Ship Your Return
Drop off your package at any authorized carrier location. Keep your receipt as proof of return shipment.
Receive Your Refund
Once we receive and process your return (5-7 business days), your refund will be issued to your original payment method.
Exchanges
Need a different size or color? We make exchanges easy!
Same Item Exchange
Exchanging for a different size or color of the same item? We'll ship your exchange immediately upon receiving your return request.
- Faster processing
- Free shipping both ways
- Priority processing
Different Item Exchange
Want to exchange for a completely different item? Return your original item for a refund and place a new order.
- Choose any item in stock
- Apply credit to new order
- Refund if price difference
Returnable Items
- •Unworn and unwashed items
- •Original tags attached
- •Original packaging when possible
- •Returned within 30 days
- •Proof of purchase included
Non-Returnable Items
- •Final sale items
- •Worn or washed items
- •Items without tags
- •Custom or personalized items
- •Gift cards
Important Notes
- •Refund Timeline: Please allow 5-7 business days for us to receive and process your return, plus an additional 3-5 business days for the refund to appear on your statement.
- •Sale Items: Items purchased during sales are returnable unless marked as "Final Sale" on the product page.
- •International Returns: International customers are responsible for return shipping costs. Customs fees and duties are non-refundable.
- •Damaged Items: If you receive a damaged item, contact us within 48 hours at support@malmalstore.com with photos of the damage.
Need help with a return or exchange?
Contact Support